I blogged last week about Precision Time and their horrible policy/customer service. And it seems someone was listening. (Ok, so I may have posted a link to my blog on their Facebook page.) In fact, I never realized so many people who could relate to my story would find my post and reach out to me to share their similar horror experiences. It grew quite larger than I’d anticipated when I started my rant.
Anyway, I do not wish to pillory Precision Time any further. Their marketing department sent me a very nice Facebook message offering to remedy the situation. After speaking to the regional manager, he arranged for my watch to be returned. I am pleased to report that they accepted my return (after an additional call to the manager from the kiosk) on Friday, January 21.
In addition, the marketing department offered me a $200 watch from their collection. My husband was thrilled at the opportunity to snag some swag! But, much to my husband’s dismay, I politely refused the offer. It’s like I told them. I never wanted to get anything for free out of the situation. I just wanted to vent. And to serve as a warning to others who might be considering “customizing” their watch someday.
The fact that I did after all get the opportunity to get my money back was a much appreciated bonus I was not expecting. After all, I laid into the company pretty hard, much harder than I would have if I thought I would score a deal out of it.
All in all, Precision Time is not so bad. In fact, they have some really nice watches and some very nice people working for them. I would just suggest you order a watch online instead of in the mall. If you would like to order a watch, you can visit their website here.